1.        How to buy with Go Sexy?

Once decided to place an order for one of the Go Sexy products, connect our website www.gosexy.es and register as a user, complete the electronic form, appearing permanently on the page of our online store and follow the instructions indicated therein. Upon registration, and to proceed with the purchase, you should add the product you wish to purchase to the cart, as shown listed on the screen, filling in for this purpose provided and validating the same order form.

 

The steps that need to be followed are, for example, the following:

If we want to buy the model Surwave in a black suede colour, please click:

  1.       Sneakers o we may also find it in the section Sneakers
  2.       Select the model Surwave in the black suede color
  3.       Select the size that you want to buy
  4.       Click on add product to cart
  5.       And finally we may confirm the sale


Having completed all these steps the page would be updated to show the order page, in which www.gosexy.es shows the contents of the cart that we are going to buy.

 

To finalize all the purchase data it is important:

 

  1.       If you have any type of a discount coupon, enter it in the box of discount coupons and redeem it
  2.       Please complete all the necessary information at the bottom of the page, that will be needed for the delivery and reception of your order.
  3.       Confirm the type of shipping method you prefer.

4.      Finally you must decide which  payment method  you prefer.


After all these steps are made, you will receive a notification to the email previously provided, in which you will be informed of the confirmation of the order data.

The prices and offers presented on the website are valid, solely and exclusively, for online orders made at www.gosexy.es, and may not coincide with the prices and offers in force at other establishments in Spain. All prices published on our website are VAT included.

 

The validation of the order by the client expressly assumes knowledge and acceptance of these general terms and conditions as part of the contract. Unless proven otherwise, the data registered by www.gosexy.es constitute the proof of the set of transactions made between www.gosexy.com and its customers. www.gosexy.es file the electronic document  in which the contract is executed and it will be accesible for the client. Once the purchase has been made and  no later than 24 hours from the time it has been ejecutaded, our www.gosexy.es  Customer Service in the shortest possible time will send you an email with the purchase confirmation. If you do not agree with the information entered in this confirmation you can request the modification of the same or the cancellation of the contract.
Once the order is shipped from our warehouses, www.gosexy.es issue the physical invoice that can be downloaded from the "My orders" section of "My account". www.gosexy.es warns that it will not be allowed to subsequently modify the sales invoices in compliance with current regulations (Royal Decree 1619/2012 approving the Regulation that regulates billing obligations).
The invoice will be issued in the name of natural or legal person placing the order, so the customer must ensure ordering the correct name. No further changes will be posible.    

Size guide:

ES

UK

US

36

3.5

5

37

4

5.5

38

5

6.5

39

5.5

7.5

40

6.5

80

41

7.5

9

 

Materials:


At Go Sexy we work with materials and controls of the highest quality. Our materials are selected from the best raw materials, to offer a footwear designed and manufactured entirely in Spain.

The materials we use are the following:

cowhide

Napa

Vegan: synthetic leather.

Nylon

Cotton

Suede

Rubber

Polyester

Carbon fiber

Special glues

Synthetic fabrics

Others…

  1.      Availability of products


The selection of products offered on www.gosexy.es website is valid on the products published on the website, with the available stock limits. Being E-commerce, the stock is updated online, so it could possibly happen that during the process of buying the stock runs out, not being able, therefore, in such cases, continue with the sale started.

The product file of each ítem indicate its availability and, if applicable, the shipping period of the product from our warehouses. The delivery time indicated is approximated and also to the availability of the product we add the delivery time of the transport company we are cooperating with.  Please note that delivery times are computed on weekdays - Monday to Friday- since www.gosexy.es does not make deliveries on Saturdays, Sundays or holidays. 

 In the event  of stock unavailability  or timely unavailability of an article, Go Sexy will immediately inform you and arrange new delivery time or, if it is not posible, will serve you the product, proceed to cancel it and refund the paid amount if the purchase had already been paid.
The maximum delivery time is 30 calendar days from the day after the order is placed, in accordance with the legally established conditions. In any case, a delay in delivery with respect to the periods indicated will not entitle the client to demand compensation.

 

  1.      Methods of Payment:

Go Sexy offers you different methods of payment, so you can choose the one better suited to your needs and that will not have any additional charge by the use of one.    
In its online store Go Sexy offers you different payment gateways and secure payment methods: PayTpv and PayPal, Sequra or Cash on delivery.

 

A secure payment is the one that is carried out through payment gateways, which give the user the certainty that he can make an online payment without fearing for the safety of his bank details.


The payment gateway is directly linked to the payment system of the bank or financial intermediary. Being a payment system of the bank or financial intermediary, Go Sexy does not receive at any time the data of your bank card, thus ensuring the privacy and confidentiality of the bank details indicated in the payment gateway.

 

  •        Pay Tpv:

  Through our Pay Tpv payment gateway you can pay with any type of credit and debit card. Always handled in a secure way.

 

  •        PayPal:

 Make the payment directly from your PayPal account. PayPal never reveal your bank details to the seller.

 

  •        Sequra:

Sequra offers different methods to make the payment:

1. Split your payment:

Split your payment in 3, 6 or 12 monthly installments.                                                
Immediate, without paperwork and with only a fixed cost per fee.

  How does it work?

  1.       Choose “Split your payment”, after placing your order and pay solo the first installment.
  2.       Recieve your order.
  3.       The resto of the payments Will be automatically charged to your card.  
  4.       You may also pay when you want the total of your order without additional costs

 

How much does this service cost?
The cost of the service is fixed, depending on the amount of the order. There are no interests, nor any other additional payment.

 

2. Receive first, pay later:

 How does it work?

  1.       Choose this option after palcing your order, you don´t need your card.
  2.       Receive and check your purchase.
  3.       From the shipment you have got 7 days to make the payment.

 

Without additional costs.

  •        Cash on delivery:

Make the payment to our courier service once delivered.

 

4. Shipping conditions, rates and delivery times:

 

4.1 Shipping conditions

.
Shipping and or management costs are not included in the price and will be shown before finalizing your purchase, calculated according to the shipping address of each order.


Shipping costs include preparation and packaging of the order .

 

The products will be sent to the shipping address indicated in the order and in a single shipment. Any change in the shipping address of the order, once it has left the Go Sexy warehouse, will be borne by the customer, who will pay the amount corresponding to the change of address before the delivery of the order.

 

All the products are delivered after the necessary previous revision by an authorized distributor or an agent to ensure that they are in ideal condition.


The orders shipped from our warehouses from Monday to Friday will be prepared the day after their confirmation (Labor days) before 3 pm.


In the event that the customer detected a problem after receiving the order (damaged package, broken, deformed or missing product) he/she must indicate it in writing on the delivery note of the carrier and distributor, and within the first 24 hours after the receipt of the order contact our Customer Service, at 966 443 999. No return of damaged item will be accepted, as well as the claim of a missing item, if it has not been communicated within the established period.

Go Sexy is not responsible for deliveries that were not made within the stipulated time due to force majeure, problems of the transport agency, distributor, or local, national or regional festivities stipulated by the transport agency.

4.2 Rates:

  •         National shipments, Península:

(Applicable taxes not included)

Standart shipment: 3.95 EUR/per shipment (Delivery between 1 and 2 business days)
We provide Free shipping for the orders over € 50   ·       Shipments to the Canary Islands, Ceuta and Melilla

No shipments are made to the Canary Islands, Ceuta y Melilla.

  •        Shipments to a Balearics:

Standart shipment: 9.95 EUR/per shipment (Delivery between 1 and 2 business days)

 

  •        International shipments:

Shipments to France, Germany, Belgium, Holland, Luxembourg, Great Britain, Italy and   Austria: 14,95€

4.3 Delivery time:

Go Sexy establish delivery time of 24 to 48 hours from the moment the package has been shipped.

 

  •        Deliveries with the payment through Pay Pal

Once received the payment for the order at the Go Sexy account, we strat the processing of the order. Thereafter the order will be sent and you will receive it within the established period.

 

  1.      ¿How to make the return of the item?

(Right of Withdrawl):


If you are not satisfied with the products purchased, only and exclusively, in the online store www.gosexy.es you have the right to return (cancel the contract) by returning your purchases, in accordance with the provisions of the following sections:

  •        Deadline to return a product.


You can exercise the right of return (withdrawal) without need of justification within a period of 14 calendar days for all items.

 

The withdrawal period expire 14 calendar days from the day the client received the item.

 

To make the return and exercise the right of withdrawal regarding products purchased exclusively in the online store www.gosexy.es, you must express your decision in the following ways: 

You may contact our Customer Service at 966 443 999, to indicatethe reason for the return and the time for our courier service to pick up

 

  •         Or you can make the return through the client section:

 

To proceed to make the return of the order you must access your customer area and perform the following steps:

 

-History and details of my orders

-Details

-Select the ítem you want to return at the bottom of the page

- Return of the ítem, indicate the reason

-And click on "Make a Return Merchandise Authorization",

indicating the day, when our Courier may pass and pick-up the ítem from the next day.

 

After the recept the package in our central office  and check out that it is in perfect condition, we proceed to the return of the money.

 

However, in any case, if you have any questions, do not hesitate to contact us.


The return process shall be understood exercised within the term, being sent the communication regarding the exercise of this right before the end of the corresponding term, in the terms indicated above.

 

Result of the return:


In case you exercise a refund (right of withdrawal) we will refund all payments we have received from you, excluding the delivery costs without undue delay and, in any case, no later than 14 calendar days from the date in which you inform us of your decision to withdraw from the contract. We will proceed to make such refund using the same means of payment in which the purchase was paid without incurring any expense as a result of the refund except for the return of the product.


In all cases, the products to be returned must be in perfect condition, in their original packaging and with the manuals, accessories or promotional gifts, if any, included. If the abovementioned conditions were not met, the withdrawal can not be exercised. As for the garments, the return will be accepted as long as they are returned with the original label and packaging.


In case of handling other than what is necessary to establish the nature, characteristics and functioning of the product, you will not loose the right of withdrawal, but you will be responsible for the depreciation of the value that the good may suffer. That is, of the objective and justified loss of value that can be due to the costs in which it is necessary to incur, for example, to clean, repair the goods or when the goods can not be sold as new, but as second-hand goods.


You can not cancel the purchase of products that have been ordered to www.gosexy.es "ex profeso" or in other cases except legally.

In the case of promotions in which several independent items are purchased as part of the same set, in case of withdrawal, you must desist from all products included in it.


The right of withdrawal regulated in this section will only be applicable to the products purchased, only and exclusively, through the online store www.gosexy.es, so in no case will be applicable with respect to products purchased elsewhere selling.

 

Circumstances that may cause a refund:


Circumstances that may cause a refund:

 

  1.       Faulty product origin or breakage while transportation: If at the time of pick-up or delivery the product detects any damage to the packaging or product, you must reflect it on the delivery note of the carrier and get in touch with us within a maximum period of 24 hours to communicate the incidence. If this incidence is detected once you have opened the product, once again you have a period of 7 calendar days to communicate it to us. Once Go Sexy has received the defective product it will send you another.

 

  1.       Product that by mistake, does not correspond to the order: Should be communicated within a period of 7 calendar days. Go Sexy will bear the cost of collecting the wrong product and delivery of the corresponding producto to the customer, that placed the order. The change will always be made by the same article or reference. Only the first shipment will be billed, with Go Sexy taking charge of the postage corresponding to the return and new shipment.

 

  1.       Go Sexy does not make changes. Therefore, if you wish to make a change for another item, the return and re-shipping costs will not be assumed by Go Sexy, which will apply a transport fee equivalent to the one in force for the shipments published in our online store. In any case, you must previously request a return from the customer area.

 

  1.       In all cases, the products must be in perfect condition, in their original packaging and with the manuals, accessories or promotional gifts, if any, included.

 

  Repayment of the amounts paid


The reimbursement will be made through the method of payment used in the purchase or, where applicable, via bank transfer, prior agreement with the consumer and without incurring a cost.

www.gosexy.es will not return the amount or make any return of goods until the goods are received, the state of the package and the product accessories of the item returned checked.  The price to return is the one originally included in the order. Once verified the correct status of the returned product, gosexy.es will proceed to refund the amount within a maximum period of 14 days.


In the case of withdrawal and and with the regard of the return costs of the products, gosexy.es acts in accordance with the conditions established by law, applying a transport rate equivalent to the one in force for parcel shipments in Correos, without a weight limit.

 

Product warranty

 

The warranty period for the products is 2 years for a particular use and 1 year for professional use.

www.gosexy.es reserves the right to limit warranty applications for those products that do not meet the requirements established in the conditions.

 

5.     Applicable legislation and submission to jurisdiction.

 

The purchases made on www.gosexy.es are subject to Spanish legislation.

In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the C ourts and Tribunals that, as the case may be, will be informed about the matter, will be the ones provided by the applicable legal regulations in matters of competent jurisdiction, in which it deals, in the case of final consumers, with the place of compliance with the obligation or with the address of the selling party

En el caso de que la parte compradora tenga su domicilio fuera de España, o que se trate de una compraventa realizada por una empresa, ambas partes se someten, con renuncia expresa a cualquier otro fuero, a los Juzgados y Tribunales de Alicante (España). In the event that the buyer is domiciled outside of Spain, or that it is a purchase made by a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Alicante (Spain).

The present general conditions of contract and use are updated as of 05-25-2018.